Need help? Contact us, or find answers below.

Email us

If you have questions or need support, you can email us at We’ll get back to you promptly.

Call Us

You can reach us by phone at (844) 294-2667 from 9:00 AM to 6:00 PM EST, Monday through Friday. (US & Canada calls only).

Frequently Asked Questions

We accept all major credit cards. You can buy timelines one at a time or in bundles of five or ten. Each timeline you purchase can be used for one event.

After you purchase a timeline, it is yours to keep. While you’re editing the timeline before your event has ended, it will appear as one of your “Active Timelines.” After the event has finished, the timeline will continue to be accessible in your “Archive.”

Timeline Genius is available anywhere you have an Internet connection. There’s nothing to install, and all you need is a modern web browser.