Timeline Genius

Introducing the Timeline Genius Help Center

We just launched an exciting new resource to give you a little extra support during the wedding day timeline creation process. We’re excited to introduce the Timeline Genius Help Center, a resource hub filled with FAQs, video tutorials, and step-by-step instructions to make using Timeline Genius easier than ever!

Making Wedding Day Timeline Creation Easier 

As you’re creating, editing, and collaborating on your wedding day timelines, we want to make sure that you can quickly find the answers to any questions that might come up along the way. The Timeline Genius Help Center organizes the information you need into easy-to-access categories, topics, and articles. That way, you can browse through the material and dive into any subject that is of interest. There’s also a search feature that lets you quickly find the articles that address your specific questions.

Check out the video tutorial below to learn how to navigate our new Help Center and make the most of all the resources housed there:

Your Go-To Source for Answers

What kind of information can you expect to find? Here’s a quick breakdown of the key categories available to you in the Timeline Genius Help Center:

Getting Started: If you’re relatively new to using Timeline Genius, this category may be a good place to start. It’s filled with information on how to set up your Timeline Genius account, work on wedding day timelines with other team members, and learn the basics of using the tool itself.

Creating a Timeline: Once your account is set up and you’re familiar with the tool, the next step is to actually do what you came to Timeline Genius to do: create an amazing wedding day timeline! This category provides in-depth instructions on how to do it efficiently using the Genius Feature or the Timeline Genius Template Library. It also includes information on creating your own reusable wedding day timeline template for future events.

Editing and Customization: With Timeline Genius, your timelines suddenly become easily editable and customizable! Take advantage of all the ways you can make a wedding day timeline your own with this category. Learn how to color-code, reorder timeline sections, change header titles, edit timeline items, or even add new ones. You can also discover how to make bulk edits to shift the time of multiple timeline items at once.

Collaboration and Sharing: Because weddings are complex events that involve multiple parties, wedding day timeline creation is never just a one-person job. Whether you’re working with a vendor, team member, or client, explore this category for resources on how to collaborate best. It includes everything from assigning timeline items to certain parties, to managing collaborators’ access rights, to sharing your final wedding day timeline.

My Account: If you need help updating your Timeline Genius account settings or payment information, this is the category for you. You’ll find answers to all of your account-related questions here, whether you want to upgrade to an unlimited plan or simply reset your password to login to Timeline Genius.

Troubleshooting: If you run into an issue while using Timeline Genius, check out this category so you can get the support you need and be back to work in no time. Whether you’re experiencing login troubles or you need help reactivating an archived event on a wedding day timeline, we’ll make sure you get the answers you need.

Timeline Genius Customer Success Team

While the launch of the Timeline Genius Help Center provides you with a new source of support and knowledge, rest assured that it is in no way a replacement for our amazing Customer Success Team. If you need to speak with us directly, we’re still here for you 24/7 via email (support@timelinegenius.com), live chat, or phone (844-294-2667).

We hope our new Help Center lets you work with even greater ease and efficiency as you keep delivering rock-star-service to your clients!